Refund policy

Last updated: 2021-05-14

Refund Policy and Eligibility

You have the right to request a full or partial refund within 30 calendar days of your purchase.
Beyond this 30-day window, refund requests will not be accepted.

Circumstances for Refund Eligibility:

Discrepancies found in the FSC kit service.
Failure to receive the FSC kit despite payment.
Other specified reasons.

Procedure for Requesting a Refund:

Download and complete the refund request form, available here.
Submit the filled form in either Word or PDF format to [email protected].
Attach a copy of your bank transaction statement and any other pertinent documents to the email.

The VinFSC team will examine your application, assess the provided information, and reply within
1 business day.

For further inquiries, please reach out to us at [email protected].